UNIVOC, in partnership with Microsoft, can address all of your Customer Relationship Management (CRM) requirements by leveraging the strengths of a team of experienced consulting professionals and the Microsoft Dynamics family of products. With more than 15 years’ experience implementing complex solutions for large public and private sector organizations, UNIVOC provides Microsoft certified consultants that work with customers to:

• Understand the current business strategy and help articulate the desired CRM business model
• Develop a business case for implementing CRM
• Reengineer business processes and workflows to support the desired CRM business model
• Identify detailed CRM technology requirements
• Design, configure and implement Microsoft Dynamics CRM
• Provide on-going support to end-users and system administrators

According to Aberdeen Group, the main reasons organizations choose to implement CRM solutions are to increase revenues (60%) and to improve return on marketing investments (58%). These organizations desire solutions that can be operated by end-users (64%), capitalize on new technology that interface with legacy systems (55%) and use the CRM project to improve business processes (48%).

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Why Microsoft Dynamics CRM?

As illustrated in the following Gartner Group Magic Quadrant, Microsoft Dynamics CRM is one of the leading CRM solutions, with more than 500,000 users worldwide, that has experienced the most significant annual growth in recent years, while remaining one of the most cost effective. One of the factors contributing to Microsoft Dynamics CRM’s tremendous success is the high rate of acceptance by end-users due to its seamless integration with Outlook and its familiar look and feel.

Source: Gardner Magic Quadrant

Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals

Sales: Get more leads and close more business

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organization to anticipate, address, and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• account and contact management
• case and interaction management
• product and contract management
• knowledge-base management
• service scheduling
• workflow across teams and groups
• service reporting and analytics